Did you get an invoice, a payment reminder, or a debt collection letter from us?

Do not worry, things will sort out! There are times when paying the bills becomes a challenge. If you receive a payment reminder or a debt collection letter from us and you pay the invoice by the due date, the matter will be closed as far as we are concerned. It is good to remember that an unpaid debt can lead to negative credit information.

If it is difficult for you to pay the invoice by the due date, contact our customer service as early as possible in order to agree upon a payment schedule to pay the debt in smaller instalments. We will prepare a payment schedule with you based on your situation.

If you need a copy of the invoice or you have questions regarding it, we would be happy to help you. Our services are available 9:00–16:00 on weekdays.

[email protected]

+358 9 4134 5151

If you want to submit a complaint regarding the debt that is being collected by us, do it immediately and in a civil manner. Complaints must be submitted in writing. Unfounded complaints and delaying the debt collection process increases the workload of the debt collection agency and, therefore, also increases the collection expenses that will be charged from you.

You can submit a complaint here.

Frequently asked questions

Common questions

If you have paid the invoice before the due date but have still received a debt collection letter, send us the following payment details by email:

When did you pay the invoice?
To whom did you pay the invoice?

Payment details can be sent to us by email: [email protected]

If you have paid the invoice late or the debt collection measures have been initiated before you made the payment, debt collection expenses will be charged from you.

Uuva Oy follows the Debt Collection Act and good debt collection practice in all its activities. This is also the requirement for the debt collection operating permit issued by the Southern Finland Regional State Administrative Agency.

The Southern Finland Regional State Administrative Agency issues operating permits to debt collection agencies throughout Finland. The Southern Finland Regional State Administrative Agency also acts as the supervisory authority of debt collection agencies.

Debt Collection

Our letters always specify the original creditor and the grounds of the debt collection letter, i.e. what is being collected. The client (the original creditor) can be found in the top right corner and the grounds of the debt collection is specified in the comment field of the invoice.

If the debt collection concerns a private parking ticket, the grounds for the ticket are also specified in the letter. Questions and complaints concerning the private parking ticket must be submitted to the original creditor, i.e. the company implementing the parking control.

Please notify us, if a complaint has been submitted to the original creditor regarding the grounds of the debt collection.

The eligibility of debt collection fees depends on when the invoice was paid, when the debt collection measures where initiated, and if any debt collection expenses have incurred.

If you do not pay the invoice or agree upon a payment schedule with our customer service, the debt collection measures will be continued. When the debt collection measures are continued, you will receive more debt collection letters from us.

It is important to remember that the debt collection expenses will continue to accumulate as the time passes. Extended debt collection measures can lead to a payment default entry in your credit data file.

Did you get an invoice, a payment reminder, or a debt collection letter from us?

Frequently asked questions

Common questions

Debt Collection

Payment schedule

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Our services

Uuva Oy

Did you get an invoice from us?