Uuva Debt Collection

High-quality and professional debt collection service reduces your workload

A debt collection service that is implemented in a professional and appropriate manner helps prevent legal proceedings that are often slow and expensive.

We always aim to establish good and constructive cooperation between our clients and the debtors. This enables an end result to be reached that satisfies both parties as flexibly and quickly as possible. The debtor can always turn to us and ask for advice regarding his or her situation.

Our debt collection process is completely transparent for the client and the debtor. We believe that this helps find the best possible payment solution for both parties. Uuva Oy’s debt collection service always fulfils all requirements of the field at all levels.

Why should I outsource the sending of payment reminders and the debt collection service?

1. Motivation

Your customers’ motivation to pay increases. The involvement of a debt collection agency increases your customers’ motivation to pay

2 Saving time

You save working time when the often difficult monitoring of payments is outsourced

3 Saving money

You save money when you no longer need to send payment reminders

4 Money into the account

You can get the money into your bank account quicker and more reliably.

Value promises of Uuva Oy’s debt collection process

Transparency


  • Debt collection services do not include annual or monthly fees
  • Suited to companies of all sizes
  • A fully transparent debt collection process

Human-orientation


  • Our aim is to ensure a good customer experience for both parties
  • Our expert staff provides full support in situations where advice is needed
  • The payment morale of your customers will increase

Efficiency


  • Real-time monitoring and management of your own assignments
  • Our automated service minimises manual work

Debt collection services – An example of the corporate debt collection process

  • The due date of the invoice

    The original invoice has not been paid by the due date.

  • A reminder letter

    If no payment has been received, a reminder is usually sent within seven weekdays from the due date, observing any case-specific needs and the interest of the customer.

  • A demand for payment

    The Debt Collection Act specifies no time limit for companies to send a demand for payment. We usually send the first debt collection letter or a demand for payment to the debtor within seven days from the due date of the payment reminder. In the first debt collection letter, a corporate debtor is given seven days to make the payment.

  • An unaccepted bill of exchange

    If the debtor fails to make the payment within the set time limit, we will send a second demand for payment, which contains a threat of publication and requires that the payment be made immediately.

  • A protest

    If the debtor still fails to make the payment, the debt will be protested. The protest is always made by Uuva Oy. Before the protest is made, our customer service tries to contact the debtor in order to inform the debtor of the consequences of the protest.

  • Legal debt collection

    After the protest, the debt will be transferred to legal debt collection subject to Uuva Oy’s discretion.

  • Post-collection

    Post-collection measures only apply to partnerships.

Debt collection services – An example of the consumer debt collection process

  • The due date of the invoice

    The original invoice has not been paid by the due date.

  • A reminder letter

    In consumer debt collection, there must be 14 days between the due date of the invoice and the reminder letter.

  • 1. A demand for payment

    The first debt collection letter, i.e. a demand for payment will be sent to the debtor if (1) at least 14 days has passed since the payment reminder was sent; (2) we have not yet received a payment. In the demand for payment, a consumer debtor is given 12 days to make the payment.

  • 2. A demand for payment

    If the debtor has not made an agreement on the payment or made the payment by the set time limit, we will send another demand for payment with a 12-day term of payment. Where required, we will also contact the debtor by telephone.

  • Legal debt collection

    If the debtor still fails to make the payment or has not made an agreement on the payment, the receivable will be transferred to legal debt collection subject to Uuva Oy’s evaluation.

  • Post-collection

    If the debtor’s ability to pay is poor and there is no sense to initiate a legal debt collection process at the moment, we will transfer the receivable to post-collection. In post-collection, Uuva Oy will continue the collection of the receivable also ensuring that the debt will not expire. We will initiate a legal debt collection process when the debtor’s ability to pay improves.

Client feedback

Uuva Perintä Hurrikaanit

Kim Heino / Hurrikaanit Ympäristöhuolto Oy

“Uuva Oy is a Finnish company, which influenced our selection of a debt collection agency. We have always received personal service, which has enabled an easy and effortless management of matters, and has also saved time. The customer portal has made real-time monitoring of payments easier, which has prevented overlapping. In addition, we have received personal and expert advice in various debt collection cases.”

Uuva Perintä Confetti

Petri Tuomela / Confetti Oy

“We selected Uuva Oy as our debt collection agency thanks to its cost-efficient debt collection system. In the past, the collection of small overdue invoices was unreasonably expensive and the benefit gained from debt collection was very poor. The transparent debt collection process is straightforward and easy for the customers. Now even small debt collection assignments are cost-efficient to implement. Communication with Uuva Oy is also easy and flexible.”

Frequently asked questions


Interested?

We are happy to provide additional information of our debt collection service and other services related to invoice lifecycle management. Please contact us by using the contact form below or by calling our sales services +358 20 721 84 96.

Do you want to learn more about our debt collection process? Leave your contact details by using the below form.

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Tilaa uutiskirje!

Sales

 

Robin Baarman, Sales Manager

robin.baarman(at)uuva.fi

+358 50 593 5773

Rainer Komi, Sales Manager

rainer.komi(at)uuva.fi

+358 44 767 1448

 

myynti@uuva.fi

+358 20 721 84 96

Our sales service is open 9:00–16:00 on weekdays.

Calls to our corporate numbers beginning with 020 are charged at 8.28 cent/call.

Customer Service

 

asiakaspalvelu@uuva.fi

+358 9 4134 5151

Our customer service is open 9:00–16:00 on weekdays.